Exporting your firm's data
This page lists what a firm export contains, the files and formats it uses, and what it does not contain. It is the register that clause 10 of the Terms refers to. The same list is written into the README and manifest inside every export.
What is in the export
Two downloads from Settings > General. The data export is a ZIP file with JSON and CSV files. The original files download as one or more ZIP parts of about 200 MB each, with an index (files-index.csv); a file larger than 400 MB has its own link, and a file we cannot read is listed in MISSING.txt, never left out silently. Files you have deleted (in the trash) are not included. Channels are exported up to 5,000 messages each; a longer channel is flagged in the export and, on request, we help you transfer the rest.
| Category | File in the export | Format |
|---|---|---|
| Package description | manifest.json, README.txt | JSON, text |
| Firm record | firm.json (secrets removed) | JSON |
| Members | members.json | JSON |
| Projects | projects.json | JSON |
| Folders and structure | folders.json | JSON |
| File records (name, type, size, dates, project, folder) | files.json, files.csv, folder-files.json, folder-files.csv | JSON, CSV |
| Original files | files-part-001.zip and so on, files-index.csv, MISSING.txt (part 1) | Original format, ZIP, CSV, text |
| Deals and royalty lines | deals.json, royaltyLines.json | JSON |
| Playbooks | playbooks.json | JSON |
| Tasks | tasks.json | JSON |
| Calendar events | calendarEvents.json | JSON |
| Project and support channels with messages | channels.json | JSON |
| Firm and project memory | memory.json | JSON |
| Complete audit trail (hash-chained, with a guide to verify it) | audit/audit-trail.json, audit/audit-trail.csv, audit/VERIFY.md | JSON, CSV, Markdown |
What is not in it
Direct messages, group channels, personal chats, personal notes and personal memory, because they belong to each person, who can export them from Settings > Security.
What is never in it
Secrets, keys, billing secrets, other people's private data and search indexes (data derived for the internal working of the service).
Who can export, and limits
A firm administrator, on every plan, free of charge. One data export per 24 hours. Download links work for 7 days (data) and 24 hours (file parts).