Inferis
Log InSign Up

Privacy Policy

Last updated: 6 February 2026

1. Introduction

Inferis Pty Ltd (ABN pending) (“Inferis”, “we”, “us”) is committed to protecting your privacy. This policy describes how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Account Information

  • Name and email address (provided during registration)
  • Organisation name and job title
  • Authentication credentials (managed by Firebase Authentication)

Documents & Content

  • Files you upload to your vault (PDFs, DOCX, XLSX, and other document formats)
  • Text extracted from uploaded documents for indexing and search
  • Queries you submit and AI-generated responses

Usage Data

  • Browser type, device information, and IP address
  • Feature usage patterns and session information
  • Error logs and performance data

3. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve the Service
  • Index and search your uploaded documents
  • Generate AI-powered answers to your queries
  • Manage your account and provide customer support
  • Send important service notifications (e.g., security alerts, terms updates)
  • Monitor and prevent abuse or security threats

4. Data Sovereignty & Storage

All document data is stored on Google Cloud Platform infrastructure located in Australia (region: australia-southeast1, Sydney). Your documents do not leave Australian soil.

We use the following Google Cloud services:

  • Firebase Authentication — identity and access management
  • Cloud Firestore — metadata, indexes, and application data
  • Cloud Storage — raw document file storage
  • Cloud Functions — server-side processing and document ingestion
  • Vertex AI — AI model inference for query answering

AI inference for query answering may be processed in other Google Cloud regions (e.g., us-central1) where specific model versions are available. Only the text of your query and relevant document excerpts are sent to the AI model — your original files remain in Australia.

5. Data Sharing

We do not sell, rent, or trade your personal information. We may share data only in the following circumstances:

  • Service providers: Google Cloud Platform for hosting and infrastructure
  • Legal requirements: When required by Australian law, regulation, or legal process
  • Safety: To protect the rights, property, or safety of Inferis, our users, or the public
  • Firm members: Within your organisation, documents and queries may be visible to other members of your firm as configured by your firm administrator

6. Data Security

We implement industry-standard security measures to protect your data:

  • Encryption at rest (AES-256) and in transit (TLS 1.3)
  • Firebase Authentication with secure session management
  • Role-based access controls at the application and database level
  • Firestore security rules enforcing per-user and per-firm data isolation
  • Regular security monitoring via Google Cloud infrastructure

7. Data Retention

Your data is retained for as long as your account is active. Upon account deletion:

  • Your uploaded documents are permanently deleted within 30 days
  • Your account information and metadata are removed
  • Aggregated, anonymised analytics data may be retained

8. Your Rights

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your account and associated data
  • Complain about a breach of the APPs

To exercise any of these rights, contact us at privacy@inferis.ai.

9. Cookies & Tracking

Inferis uses essential cookies for authentication and session management. We do not use third-party advertising trackers or sell browsing data. Analytics data is collected in aggregate to improve the Service.

10. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this privacy policy from time to time. We will notify registered users of material changes via email and update the “Last updated” date above.

12. Contact

For privacy-related enquiries or complaints, contact our Privacy Officer at privacy@inferis.ai.

If you are unsatisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.